15 hours ago, In a statement released through their facebook page, Ticket Genie have put up information regarding their refund policy for the Cancelled Metallica show that caused much havoc among the fans. Following the lack of trustworthy information we have received from TicketGenie for the entire Tour, we would like to advise you to proceed with their information with caution, and keep a photocopy/ some sort of proof of sending them the ticket.
Here’s the information:
“The management has made the following arrangements for refund of tickets to all the customers who are holding a valid ticket for the F1 Rocks Concert originally scheduled on 28th October 2011, Gurgaon.
As per the normal refund policy for tickets, all customers need to kindly follow the procedure below to claim refund.
1) For tickets booked online Customers need to return the purchased ticket with mention of the order ID number by courier to the office immediate refund will be made thereafter along with the courier charges incurred by the customer.
2) For tickets booked through retail outlets Customers need to surrender the physical tickets along with a print out of the booking ID number to the respective retail outlets and collect cash refund.
3) For corporate clients, tickets need to be sent back to our office and refund will be made by cheque or through RTGS transfer as applicable to their respective accounts.